XMO Tracker

Experience Management Office · DEX implementation

One record for the whole DEX engagement.

XMO Tracker is implementation software for Experience Management Offices. It holds the plan, the owners, the risks and the experience measures for a digital employee experience engagement, so the team running it and the people sponsoring it are reading the same thing.

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Northwind Freight DEX engagement, wave 2
Illustrative data
Workstream Owner Phase Measure baseline → target Status
Endpoint performance IT Operations Deploy (phase 4 of 6) Logon time 94 s → 45 s On track
Collaboration tooling Workplace Technology Pilot (phase 3 of 6) Failed meeting joins 6.1% → 2.0% At risk
Service desk shift-left Service Desk Measure (phase 5 of 6) Self-resolved tickets 18% → 35% On track
Employee sentiment HR with the XMO Design (phase 2 of 6) IT experience score 61 → 75 Needs decision
Latest log entry 12 Oct Steering review extended the collaboration pilot two weeks. EMEA join failures are still above threshold.
An example engagement in XMO Tracker. Each workstream shows its owner, its phase, the experience measure it is expected to move, and its status.

What goes in it

  1. 01

    The plan

    Phases, milestones and dependencies for each workstream, from the experience baseline through to sustainment.

  2. 02

    The owners

    A named owner for every workstream and action, across IT, HR, communications and the vendors involved.

  3. 03

    The measures

    Baseline and target for each experience metric, attached to the workstream that is supposed to move it.

  4. 04

    The record

    Risks, decisions and changes logged with dates, so a steering review starts from what actually changed.

Access is by invitation

XMO Tracker is in private release. Accounts are issued to approved email addresses, and each person signs in through a unique link sent to that address. There is no public sign-up.

Already invited? Sign in from the link in your invitation email.

Interest list

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